Shipping policy

Most orders are processed within 1–3 business days.

Made-to-order items, personalized products, or print-on-demand merchandise may require 3–7 business days before shipment.

Orders are not processed on weekends or holidays.

 

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package weight
  • Shipping method selected

Any available free shipping promotions will be displayed during checkout.

 

Estimated Delivery Times

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)

    International Orders

    We ship to select international destinations via USPS and DHL Express. Rates are carrier-calculated and displayed at checkout based on your delivery address, package weight, and shipping method.

    • Estimated delivery: 7–21 business days (varies by destination and carrier)
    • International availability depends on the product's fulfillment profile and your shipping address — not all products ship to all countries
    • Carrier-calculated rates are estimates; actual transit times are not guaranteed
    • Import duties, taxes, and customs fees (if applicable) are the responsibility of the recipient
    • Some items — including books, classes and door signs — are not eligible for international shipping and will only be available for delivery within the United States

    Order Tracking

    Once your order has shipped, you'll receive a confirmation email with a tracking number (when available).

    Please allow up to 24 hours for tracking information to update.

    Incorrect Shipping Address

    Please verify your shipping address before placing your order.

    We are not responsible for orders shipped to an incorrect address provided during checkout.

    If you notice an error, contact us as soon as possible. Address changes may only be possible before your order is processed.

    Lost or Delayed Packages

    If your package appears to be delayed:

    1. Check the tracking information.
    2. Contact the shipping carrier.
    3. If you still need assistance, contact us and we'll do our best to help.

    Once an order has been transferred to the shipping carrier, delivery is outside our direct control.

     

    Damaged Packages

    If your order arrives damaged, please contact us within 7 days of delivery.

    Please include:

    • Your order number
    • Photos of the damaged item
    • Photos of the packaging

    We'll review your claim and work toward a replacement or refund where appropriate.

     

    Multiple Shipments

    If your order contains multiple products, items may arrive in separate packages depending on product availability or fulfillment location.

    Contact Us

    If you have any questions about shipping, please contact us.

    I Need To Know How™

    Email: admin@ineedtoknowhow.com

    Many of our apparel and merchandise items are produced specifically for your order. Production typically takes 2–5 business days before shipping. During holidays or periods of high demand, production and shipping times may be longer.